Privacy Policy

We are committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your personal information.

Last updated: December 24, 2024

Table of Contents

Overview

ReserveEase ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our reservation platform services.

By using our services, you consent to the data practices described in this policy.

Information We Collect

Personal Information

Name and contact information
Email address and phone number
Payment and billing information
Reservation preferences and history

Automatically Collected Data

IP address and device information
Browser type and version
Pages visited and time spent
Search queries and interactions

How We Use Your Information

We use the collected information for the following purposes:

Service Provision

Process reservations and provide customer support

Personalization

Customize your experience and recommendations

Communication

Send booking confirmations and important updates

Analytics

Improve our services and user experience

Security

Protect against fraud and unauthorized access

Legal Compliance

Meet regulatory and legal requirements

Data Security Measures

We implement comprehensive security measures to protect your personal information:

Encryption

All data is encrypted using industry-standard SSL/TLS protocols

Access Controls

Strict role-based access controls and authentication systems

Monitoring

24/7 security monitoring and regular vulnerability assessments

Your Rights and Choices

You have the following rights regarding your personal information:

Right to Access

Request a copy of all personal data we hold about you

Contact our privacy team to request your data

Right to Rectification

Update or correct inaccurate personal information

Update your profile or contact support

Right to Erasure

Request deletion of your personal data

Submit a deletion request through your account settings

Right to Portability

Receive your data in a structured, machine-readable format

Download your data from your account dashboard

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

Essential Cookies

Required

Required for basic website functionality and security

Analytics Cookies

Optional

Help us understand how visitors interact with our website

Marketing Cookies

Optional

Used to deliver personalized advertisements and content

Preference Cookies

Optional

Remember your settings and preferences for future visits

Managing Cookie Preferences

You can manage your cookie preferences through your browser settings or by using our cookie preference center.

Third-Party Services

We work with trusted third-party service providers to deliver our services:

Payment Processors

Secure payment processing and fraud prevention

Analytics Providers

Website performance and user behavior analysis

Email Services

Transactional and marketing email delivery

Cloud Storage

Secure data storage and backup services

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

Account Information

Until account deletion

Booking History

7 years (legal requirement)

Analytics Data

26 months

Marketing Data

Until consent withdrawal

Contact Our Privacy Team

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

support@godine.vn

Phone

(+84) 283 5171 080

Response Time

We respond to privacy inquiries within 30 days as required by applicable privacy laws.

This Privacy Policy is effective as of December 24, 2024. We may update this policy from time to time, and we will notify you of any material changes.