Preparing your dining experience
A guide to setting up, operating and optimizing Waitlist while it is in Google verification/pilot for high-demand restaurants.
Not every restaurant needs a waitlist. This feature is designed specifically for:
Guests can join the queue through QR/link or a suitable channel within the pilot scope. Waitlist on Google Maps is currently going through Google verification.
During pilot, estimated wait time must be validated with real data, host input and each restaurant’s operating rules.
Guest notifications are configured according to agreed channel, timing and compliance rules in the pilot; they are not assumed to be automatic on every channel from day one.
If a guest does not show up or respond within 10 minutes, the system automatically moves them to the end of the queue or marks them as a no-show based on restaurant rules to optimize table turn times.
The percentage of guests who join the queue but drop out. Helps assess the maximum acceptable wait time for your clientele.
The conversion rate from the waitlist to actual seated guests. Measures the effectiveness of notification reminders.
The actual average wait time compared to the estimated wait time (EWT). Used to fine-tune algorithms during peak shifts.
The rate at which tables are cleared and reset. Helps analyze root causes if the queue becomes unusually long.
GoDine is going through Google verification for Waitlist and working with suitable F&B partners to validate the workflow. Register to be evaluated for a pilot when the scope fits.
Register for Waitlist Pilot Now